Location

Remote & Brød & Taylor office, North Adams, MA. (Hybrid Position)

Position Summary

Full-time
The U.S. Channel Sales Account Manager is responsible for managing and growing relationships with large retail channels, distributors, and other key business partners in the United States. The right person will be managing our current customers like William Sonoma and Sur La Table. Working hand in hand with the CRO to grow the brick-and-mortar channel. This role involves driving revenue growth by getting involved in retailers planning cycles, presenting product roadmaps, designing and executing promotional calendars, managing product life cycles from introduction to EOL. The successful candidate will bring a proactive and long term approach to sales and business development, ensuring that all activities reflect the company's commitment to excellence and customer satisfaction.

Key Responsibilities

Account Management

• Develop and maintain strong relationships with the organized retail channels, distributors, and other assigned accounts.
• Serve as the primary point of contact for accounts, addressing inquiries and resolving issues promptly.
• Plan with retailers yearly marketing plans, sales development and merchandising plans.
• Be the communication link between Brod and Taylor and all assigned accounts.

Sales Growth

• Identify and pursue opportunities to expand revenue within existing accounts and by onboarding new partners.
• Meet or exceed quarterly and annual sales targets.
• Ability to work across the organization to address sales operational issues.

Strategic Planning

• Collaborate with leadership to develop and execute sales strategies that align with business goals.
• Analyze sales data and market trends to identify growth opportunities.

Performance Tracking and Reporting

• Use CRM tools like NetSuite to track communications, manage accounts, and report on sales activities.
• Monitor Brod and Taylor sponsored activities.
• Prepare and present monthly updates on account performance, revenue growth, and market insights.

Market Insights

• Act as the "eyes and ears" in the market, providing feedback on trends, competitive landscape, and customer needs.

Requirements

• Bachelor’s degree in Business, Marketing, or related field.
• 3–5 years of experience in sales, account management, or business development, preferably in consumer goods or retail channels.
• Proven track record of meeting and exceeding sales targets.
• Strong interpersonal and communication skills.
• Familiarity with CRM platforms, preferably NetSuite.
• Analytical mindset with the ability to interpret sales data and market trends.
• Willingness to travel domestically as required.

Preferred Skills

• Experience with kitchenware, bakeware, or small appliances is a plus.
• Ability to manage multiple accounts and priorities in a fast-paced environment.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• PTO and holidays, 401k with matching, Health Care reimbursement (ICHRA), Dental Plan, Educational Assistance.

Location

Brød & Taylor office, North Adams, MA.

Position Summary

$20 – $25 an hour, Full-time
From bread baking questions to lost packages, Brød & Taylor is serious about providing the best possible experience for our customers. Join our growing team with a focus on email and phone support for customers. Brød & Taylor is based in beautiful North Adams, MA.

• This position is in-office with occasional work from home possible
• Approximately 32-40 hours per week
• Afternoons preferred

Responsibilities

• Manage and respond to customer inquiries throughout the workday in a timely and accurate way via phone, website live chat, email, and social media
• Use FAQs, product information, recipes, videos, and past customer cases to answer inquiries about our products
• Follow Brød & Taylor operating procedures and style guidelines
• Answer customer questions regarding use of products for topics including: Bread baking and sourdough starter maintenance, culturing yogurt, dehydrating food, knife sharpening, and pour-over coffee
• Refer relevant questions to customer service, marketing and other teams as needed
• Use NetSuite web platform to track and resolve customer questions and issues involving:

• Orders and shipping
• Product set-up, use, and troubleshooting
• Warranties, returns, and repairs
• Baking and general recipe help

• Work with Amazon customers through Amazon Seller Central to resolve issues, questions, returns, and refunds
• Create NetSuite monthly reports on customer service and warranty trends

Requirements and Qualifications

• Excellent customer care and focus: ability to assess customers’ needs, find and provide answers or methods for a positive customer experience
• Organized, process-oriented and analytical work skills
• Ability to learn, understand and explain product specifications and uses
• Ability to multitask on multiple issues
• Computer proficiency: ability to learn and use web-platforms including NetSuite, Shopify, and Amazon Seller Central
• Excellent written and verbal communication skills

Highly Desired Qualifications

• Experience or interest in baking or other food preparation
• Previous experience in a customer support role
• Language skills, written and spoken. Spanish conversational ability is preferred but not required

Benefits

• Competitive salary and benefits package
• Opportunities for professional growth and development
• PTO and holidays, 401k with matching, Health Care reimbursement (ICHRA), Dental Plan, Educational Assistance
• The chance to be part of a rapidly growing company with a strong mission and vision